Technical Support Learnership

Build practical IT support skills and gain a nationally recognised qualification designed to prepare learners for technical support and ICT infrastructure environments.

Programme Overview

The Technical Support Learnership equips learners with the knowledge, practical skills, and workplace readiness required to support computer systems, users, software, and hardware within modern ICT environments.

The programme introduces learners to troubleshooting techniques, computer maintenance, networking fundamentals, software installation, and end-user support within professional business environments.

Learners will gain both theoretical and practical experience that prepares them for entry-level IT support and technical support roles across multiple industries.

Career Opportunities:
Technical Support Technician, IT Helpdesk Support, Desktop Support Technician, Junior Network Support Technician, ICT Support Assistant, and Customer Technical Support.

What You Will Learn

Computer Hardware & Software
PC Assembly & Maintenance
Operating Systems
Troubleshooting Techniques
Networking Fundamentals
User Support & Helpdesk
Information Security Basics
Customer Service Skills

Admission Requirements

  • Grade 12 Pass or Equivalent
  • English Pass of 50% and Above
  • Mathematics or Mathematical Literacy Advantageous
  • Basic Computer Literacy Recommended

Industry Relevance

The Technical Support qualification is highly relevant within the growing ICT industry and prepares learners to support business technology environments in corporate, educational, government, and private sector organizations.