Dispatching and Receiving Clerk

Record goods received into a business and the dispatch of goods from a business while minimising losses to the establishment and maintaining stock records.

Programme Overview

The purpose of this qualification is to prepare learners to operate as Dispatching and Receiving Clerks. A Dispatching and Receiving Clerk records goods received into a business and the dispatch of goods from a business while minimising losses to the establishment and maintaining stock records.

In the wholesale and retail industry, the financial value of a business is usually made up of cash and the actual value of the stock held. One of the major problems faced is shrinkage (losses), which to a large extent takes place in the receiving and dispatch department. This qualification will go a long way in reducing store shrinkage in the area where a large proportion of it takes place.

Skilled receiving and dispatch clerks in the wholesale and retail industry will contribute to the development of necessary skills required by the industry in accordance with the sector skills plans.

Career Opportunities:
Dispatching and Receiving Clerk, Receiving Clerk, Dispatch Clerk, Store Person, Supervisor, and progression to Visual Merchandiser or Retail Supervisor roles within the wholesale and retail environment.

What You Will Learn

The Receiving & Dispatch Environment
Concepts of Shrinkage & Losses
Principles of Receiving & Checking Deliveries
Principles of Dispatching Stock
Receive & Record Stock
Prepare Items for Dispatch
Prevent Shrinkage & Losses
Stock Control & Documentation

Admission Requirements

  • NQF Level 2 Qualification
  • Recognition of Prior Learning (RPL) Available
  • RPL for Access to External Integrated Summative Assessment
  • RPL for Access to the Qualification

Industry Relevance

This qualification compares favourably with international offerings such as the New Zealand Despatching and Receiving Clerk (ANZSCO 591211) and the Australian SIRXINV001A – Perform Stock Control Procedures, which cover verifying and maintaining records of incoming and outgoing goods, arranging internal distribution, organising despatch, and maintaining stock documentation.

The qualification has two clear focus areas which may be offered as part qualifications: “Receiving Clerk” and “Dispatch Clerk”.